Highatus Edibles – Refund & Returns Policy 

Last Updated: June 2026

Highatus Edibles is committed to customer satisfaction and delivering premium cannabis edibles of the highest quality. As a Los Angeles-based brand founded in December 2021, Highatus Edibles stands behind our products, including Highatus Sour Gummies (100mg) and Highatus ChronBon Chocolate. This Refund & Returns Policy outlines clear guidelines for handling returns, refunds, and related issues while ensuring full compliance with California cannabis regulations.

Please read this policy carefully before making a purchase from Highatus Edibles. By placing an order, you agree to the terms outlined below.

Return Eligibility for Highatus Edibles

Highatus Edibles accepts eligible return requests within 14 days from the date your order is delivered.

To qualify for a return from Highatus Edibles, the item must meet all of the following conditions:

  • The product must be unused and unopened
  • The item must remain in its original, sealed, child-resistant packaging
  • The product must not be damaged due to customer handling or improper storage
  • Proof of purchase (order confirmation) must be provided

All returns with Highatus Edibles require prior authorization. Products returned without approval may not be accepted.

Non-Returnable Items at Highatus Edibles

Due to California cannabis regulations, health and safety standards, and product integrity requirements, many items from Highatus Edibles are considered final sale and cannot be returned or refunded, including:

  • Opened or partially used products (such as Highatus Sour Gummies or Highatus ChronBon Chocolate)
  • Promotional, discounted, or limited-edition items
  • Clearance or special-release products
  • Items marked as “Final Sale”
  • Products damaged after delivery due to customer handling
  • Any edibles where the seal has been broken

For hygiene, safety, and strict compliance reasons, all cannabis edibles from Highatus Edibles are non-returnable once opened or consumed.

Damaged, Defective, or Incorrect Orders from Highatus Edibles

If your order from Highatus Edibles arrives damaged, defective, or incorrect, please contact our support team within 48 hours of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Clear photos of the external packaging and affected products
  • A brief description of the problem

Once reviewed by the team at Highatus Edibles, we may offer a replacement, store credit, or full/partial refund depending on the situation and product availability.

Return Process for Highatus Edibles

To request a return, contact the customer support team at Highatus Edibles before shipping any items back.

Return Request Information Please include the following in your email or message:

  • Full name
  • Order number
  • Product name (e.g., Highatus Sour Gummies or Highatus ChronBon Chocolate)
  • Reason for return
  • Supporting photos if applicable

Once your return request with Highatus Edibles is approved, we will provide detailed return instructions and the correct return address.

Customers are responsible for return shipping costs unless the return is due to an error by Highatus Edibles, damaged merchandise upon arrival, or an incorrect shipment.

Refund Process at Highatus Edibles

After we receive and inspect the returned item, the team at Highatus Edibles will notify you regarding the approval or rejection of your refund request.

If approved:

  • Refunds will be issued to the original payment method
  • Processing times may vary depending on your financial institution
  • Refunds generally appear within 5–10 business days
  • Shipping fees are non-refundable unless the issue was caused by Highatus Edibles

Exchanges at Highatus Edibles

Highatus Edibles currently only offers replacements for items that arrive damaged, defective, or incorrect. If you need an exchange for the same item (e.g., a different flavor of Highatus Sour Gummies), please contact us with your order details and supporting photos.

Order Cancellations with Highatus Edibles

Orders from Highatus Edibles may only be canceled before they have been processed or shipped.

Once an order has entered fulfillment or shipping, cancellations are generally no longer possible. To request cancellation, contact Highatus Edibles immediately after placing your order.

Refused or Undeliverable Packages from Highatus Edibles

Packages returned to us due to incorrect shipping information, refusal of delivery, or failed delivery attempts may be subject to:

  • Return shipping fees
  • Restocking fees
  • Delayed refund processing (if eligible)

Customers are responsible for providing accurate shipping information when ordering from Highatus Edibles.

Contact Information for Highatus Edibles

If you have any questions regarding returns, refunds, damaged items, or cancellations, please contact our Los Angeles-based support team:

Our team at Highatus Edibles is available to assist you promptly with any concerns related to your order.

Policy Updates for Highatus Edibles

Highatus Edibles reserves the right to modify or update this Refund & Returns Policy at any time. Any changes become effective immediately upon posting to this page.

By using our website and placing an order with Highatus Edibles, you acknowledge and agree to this policy.

Thank you for choosing Highatus Edibles — proudly crafted in Los Angeles, California since December 2021. We are dedicated to providing premium cannabis edibles, transparent policies, and excellent customer support.

This Refund & Returns Policy applies to all transactions with Highatus Edibles. All activities comply with California cannabis regulations and applicable laws. Must be 21 years or older. Products from Highatus Edibles are for adult use only. Please consume responsibly.